Program Details

To those residents of Millbury who may have been enrolled in the Millbury Power Choice program in error:

The Town has been notified by Public Power LLC, the electric supplier for the Millbury Power Choice program, that a number of residents were mistakenly enrolled in the aggregation program which started last month, July 2017. Public Power reports that there was a delay in the processing of opt-out notices for some residents who elected not to participate in the aggregation program. As a result, some customers who submitted an opt-out notice were incorrectly placed in the aggregation program after expiration of the 30-day opt-out period. As explained below, all customers who submitted opt-out cards but were incorrectly enrolled in the aggregation program, will be returned to National Grid’s Basic Service no later than the next billing cycle. The inadvertent enrollment of any customers in the aggregation program will not result in those customers paying any additional charges.

If you mailed in your opt-out card which was included with your opt-out notice, your opt-out request will be processed by Public Power immediately upon receipt. If your opt-out request was received or processed after the end of the opt-out period, July 9, you may have been incorrectly switched to the aggregation program. The inadvertent enrollment of customers in the aggregation program will not result in those customers paying any additional charges. Such customers will be charged the aggregation program rate of $0.09366/kWh (which is lower than National Grid’s current Basic Service rate of $0.09432/kWh) for July service. You will subsequently be returned to National Grid Basic Service no later than the next billing cycle in August and will see that rate reflected on your September bill for August service. No further action is required by customers who submitted an opt-out notice.

You may have noticed a message on your most recent National Grid bill indicating that you have switched your electricity supply to Public Power. If you elected to opt-out of the aggregation program, we encourage you to review your most recent National Grid bill immediately in order to determine if an unwanted switch was made. If you think you have been incorrectly placed in the aggregation program, or that you had insufficient time to return the opt-out card, or have any additional questions or concerns, please contact Public Power. They may be reached by phone Monday through Friday from 9:00 AM to 5:00 PM EST (excluding holidays) at (800) 830-2944, or via email at customercare@ppandu.com.

We deeply regret any inconvenience to our residents and are working closely with the program consultant and supplier to remedy the issue as soon as possible.

We are pleased to announce that Millbury Power Choice Electricity Rates have been released:

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The Town of Millbury will be launching the Millbury Power Choice program for residents and businesses in July, 2017. The primary goals of the program are to provide annual savings and rate stability for participating consumers. However, the program will also offer participants exciting renewable energy options from which to choose. The program was approved by the Board of Selectmen and the Massachusetts Department of Public Utilities.

UPDATE: Please note that the program was expected to have launched earlier this year, under the condition that significant savings were attainable when compared to National Grid Basic Generation Service (BGS) default rates for residential account holders. However, due to an extended and unanticipated regulatory approval process administered by both the MA Department of Energy Resources (DOER) and the MA Department of Public Utilities (DPU), the program launch experienced lengthy delays. Please visit this site for additional updates as they become available. 

On January 27th, 2017, the Town of Millbury received the Department of Public Utilities (DPU) order approving the town’s aggregation program, Millbury Power Choice. Good Energy, the town’s aggregation consultant, then conducted a competitive bid for an electricity supplier in May, 2017. Opt-opt letters (show above) detailing the program will be sent to every eligible account in Millbury from early June to early July, 2017. Eligible accounts are defined as those currently on National Grid’s basic service and not in contract with a third party supplier. Additionally, any account holder that has previously asked National Grid NOT have their information shared with marketers will be deemed ineligible. Any account that is not initially eligible will be able to join the program at a later time. The opt-out letter will clearly compare the National Grid rates and the Millbury Power Choice rates, and will also provide contact information for those having questions. The aggregation program has a website which can be found at www.millburypowerchoice.com. The website will have information about the program along with contact information for anyone wishing to speak to a program representative. Finally, it should be emphasized that no one affiliated with the town’s aggregation program will be calling, going door-to-door, or sending mailers. The only communication will be the opt-out letter, which will be recognizable as coming from the Town of Millbury.

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