Support

Change To Your Participation

To enroll in the Millbury Power Choice Program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the Program.

To leave the Millbury Power Choice Program, complete the Opt-Out form. This will return your electricity supply to National Grid Basic Service on the next available meter read.

Questions & Support

If you have questions about your participation in the new contract, as if December 2022, contact the electricity supplier, Direct Energy, directly at (866) 968-8065, Monday through Friday, 9:00 AM to 8:00 PM EST(5:00 PM Saturday) excluding holidays, or by email aggregationsupport@directenergy.com.

If you have questions about your participation in the contract prior to and up until December 2022, contact the electricity supplier, NextEra Energy, at (855) 639-8105, or by email at nesgovagg@nexteraenergyservices.com.  

For general program questions, email support_ma@goodenergy.com, or call (866) 535-2052 to reach Good Energy, the town of Millbury’s consultant that manages the Program. We will return your inquiry within two business days.

Comments & Suggestions

Comments and suggestions about the Program, please submit the contact form below.